by Valencia Lounge Hostel S.L.
Effective Date: May 1, 2023
Information We Collect
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide when contacting us or making a reservation.
Automatically Collected Information:
When you visit our website, we may automatically collect certain information about your device, browsing actions, and usage patterns. This information may include your IP address, browser type, operating system, referring URLs, and pages viewed.
Use of Information
In accordance with applicable law 'La Ley Orgánica de Protección de la Seguridad Ciudadana del 30 de marzo de 2015 ', we are required to disclose certain personal information to local authorities such as full name, national identification or passport number, date of arrival and departure, and place of origin. This may include sharing guest information for security, immigration, or legal purposes. We will cooperate with local authorities and disclose personal details when required by law or to protect our rights, property, or the safety of our guests and staff.
We may use the collected personal information to:
Respond to your inquiries, requests, or reservations.
Provide and personalize our services to meet your needs.
Process payments for reservations and other transactions.
Send you administrative or promotional communications related to our services.
Improve the functionality and performance of our website and services.
Conduct research and analysis to enhance our offerings.
We may use automatically collected information for:
Analyzing website usage and trends.
Improving the user experience and website functionality.
Customizing content and advertising.
We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and analytics platforms. These third parties are authorized to use your personal information only as necessary to provide services to us.
We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety or that of others.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or the use of your personal information.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to object to or restrict certain processing of your personal information.
You can unsubscribe from our promotional communications at any time by following the instructions provided in the communication or by contacting us directly.
Links to Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of those websites before providing any personal information.